Returns Policy


  • We strictly do not refund personalised items under any circumstances.
  • We do not exchange items unless at our error or fault.
  • No amendments are guaranteed once the order is placed with us. We will amend wherever possible.
  • Once an order is placed you will have a 1-2 working day cancellation time. After this time has passed you will not be entitled to cancel your order as this will be in production. In cases where we are processing orders quicker than usual it may be that no cancellation is accepted.
  • All queries in relation to any aspect of the product needs to be disputed within 14 days of the delivery date. This includes sizes and personalisation.
  • No products are exchangeable after 30 days of the delivery date. Under any circumstances.
  • Returned items should be sent by prior agreement to Illustrated Identity Ltd, Unit 12 Simcox Court, Riverside Park, Middlesbrough, TS2 1UX, United Kingdom

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